5 Things to Consider When Choosing Your Business Phone System

The world of business phone systems options has erupted thanks to the affordability and performance of hosted telephone systems. A hosted business phone system is the bedrock of all modern unified communications strategies for business, so knowing what to look for in a solid VoIP platform is important to picking an advanced business phone system for your company. And where better to look than to VirtualPBX, industry leaders for over 20 years.

1. Where do your employees work?

Trick question! The world can be your office when you switch to VoIP, so one thing to consider is if you’ve wanted to enlist a new work from home or flexible office hours schedule. With an advanced business phone system in the cloud, you and your team can work from anywhere in the world that you can get a data or internet connection.

2. What are the features you’ll need to do your best work?

Because all of them are included in a worthwhile advanced hosted business phone system. Auto-Attendant Follow Me Calling, Softphone apps, Texting, and a mountain of other streamlined, valuable features. To manage the sea of options here, start by thinking about your callers and how you want them to experience your company. If you can do that, a qualified telecom service agent can help you build your dream system.

3. Which is a perfect time to consider service?

If you are a telecommunications systems engineer, you can skip this section, for everyone else, you should consider how important high-quality service is to you. Unfortunately, the trend in hosted telecom has been similar to what has been happening across the entire business landscape in that services have been mostly outsourced overseas and often even come at a premium to the users. VirtualPBX, however, still maintains an on-site, exemplary team of telecom experts right in the same facility that houses the engineering teams who build everything.

4. Cost Consideration

No industry is free from its share of snake oil, but fortunately the options in the world of modern business phone systems are generally reliable. The problem that may arise in this space, however, is the lack of transparency in some of the pricing models out there for hosted business telephone service. Some companies are so opaque that they don’t even actually have the pricing anywhere on their websites so you never know if you’re getting a good deal or not. Find a company that is up front about their prices right from the start because they know that their hosted business phone service speaks for itself.

5. What hardware will I need to get started?

Hardware is still essential as a part of any telephone system, but far less problematic in a hosted business phone system. On-site phone systems are weighed down by bulky, cumbersome, and costly hardware that you’ll need to house and employ highly-trained engineers to manage and maintain. Eliminating all of the dated technology of a physical system frees up loads of capital and time to focus on what is important, but you’ll still need to actually have some phones. Fortunately, there are heavily researched and highly rated VoIP phone options out there for business to use. Additionally, an added bonus of an advanced business telephone service is that you can use many of the same internet-capable devices you already know and love like cell phones and computers. This eliminates the learning curve as well as any hesitation about buying new equipment.

Compare Business Phone System Reviews

Now that you know more about what to look for in a hosted business phone system, you’re ready to start shopping! Start your journey with a sampling of online reviews for top VoIP providers on Consumer Affairs.

VirtualPBX Client Testimonials

“I was using RingCentral, but they were terrible. So I needed an alternative option and went over to VirtualPBX. It's mainly used for the office and mobile outbound calls for four different business. The team at VirtualPBX are really good people who know their stuff. Working with them has improved our business, and so I do recommend them.”

Fernando

Oyster Bay, NY

“VirtualPBX has a reputation for dependability of uptime and I'm on a very, very basic system with a single line. [...] I’ve been in touch with their team on quite a number of service calls, assistance calls, and billing department calls and I’ve never seen a more customer service technically proficient and professionally oriented company working ever in the past 20 years. They’re great and the best company I know of. I would recommend them to anyone for any reason.”

Keith

Greensboro, NC

"I had an actual PBX system in-house before using VirtualPBX but it was a lot more expensive and it did a lot less. We use VirtualPBX mainly for inbound office calls. We also use its Queues feature where they have a group of people who are in a queue and it tries them until one answers. That's a great feature. And the fax feature is very good as well."

David

Wellington, FL

Talk to An Expert Today

Once you’re finished with reading how current and past customers have fared with the options you’re considering, it’s time to start comparing plans. Start with business phone plans from the industry experts at VirtualPBX or request a demo.